We're here to help.
Mastery Monitor is built and supported by a teacher. Reach out any time — especially during the beta.
Email support
The fastest way to reach us. Real replies from the person who builds the app — usually within a day or two.
support@masterymonitor.comReport a bug
Found something broken in a beta build? Tell us what you did and what happened — screenshots help a lot.
Report it by email →Request a feature
Beta feedback shapes the roadmap. If something would make your week easier, we want to hear it.
Send an idea →Quick fixes
My Canvas LMS™ import didn’t map correctly
Make sure you exported the full gradebook CSV (not a filtered view). Email us the column headers and we’ll help you map them.
A student’s mastery looks wrong
Check your streak rule in Settings — it controls how many scores are needed for Proficient and Advanced, and whether a forgiveness buffer is on.
The app won’t open on Windows
Confirm you’re on Windows 10/11 (64-bit). If Windows SmartScreen blocked it, choose "More info → Run anyway" — the app is unsigned during beta.
Didn’t solve it? Email support@masterymonitor.com and we’ll sort it out.